In case you are still short of agents, divert prospects to other channels corresponding to chat or e-mail. Most organizations rent technologists who are good at configuring technology, but who don’t at all times perceive how that know-how helps the company’s enterprise targets and requirements. Make positive you could have no less than one particular person who can map out that correlation. It is in the best pursuits of firms to drive us to eat, endure, and treat. At a fundamental level, it’s often pushed by regulatory commissions that demand set procedures to secure the info collected by businesses for their prospects. This template helps discussion amongst task force members to brainstorm and consider potential solutions to the challenges beforehand identified in the Defining the Challenges template.